Below are some of the most frequently asked questions. If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.
QUESTION: If I pay for a custom design, will it be used again by Ohio Graphics in future developments?
ANSWER:NO. All web designs are custom. Ohio Graphics prides itself on unique design and development.
With over a million web design ideas (and growing) we do not resort to "duplicating" web sites.
QUESTION: If I cancel my service do I receive a refund?
ANSWER: There is no refund for services rendered. Hosting and SSL Certificates are NON Refundable.
QUESTION: Can I use my own photos?
ANSWER: Yes. Be sure that the photos you send are yours or you have permission to use them. Copyright and license fees are your responsibility. All images used in our designs were either downloaded from open source websites (such as www.pdphoto.org, www.sxc.hu) or provided by our client.
QUESTION: How much will it cost?
ANSWER: The cost of designing a web site is based on the services requested for each web site design. For example, the number of pages, logo design, products (ecommerce), etc. A custom quote saves you money, by only including those features required for your particular business. You do not pay for services that you do not need!
There are NO refunds issued once services have been rendered.
Ohio Graphics does NOT charge by the hour. Each quote reflects a completed fully functional web site. There are NO hidden costs. Request a Custom Web Site Quote Today!
QUESTION: Will my site view in both Netscape and Internet Explorer?
ANSWER: Yes. Your site is tested for browser compatibility in both Netscape and Internet Explorer. These two browsers account for approximately 90% of all users. Your web site is also checked for browser compatibility in Opera.
QUESTION: What do I need to provide to have a web site created?
ANSWER: It is recommended that you have the following information (although not required) to assist in getting your web site off to a good start.
Brief description of "who you are" and "what you do"
Email accounts and email forwarding you wish to use (more can be added or removed later)
For ECommerce web sites: Method of shipping (UPS, FEDEX, USPS, etc)
For ECommerce web sites: Shipping Calculatation Method (by Quantity, by Total, by each Item, etc)
For ECommerce web sites: Type of Credit cards you plan to accept or if you will be using Pay Pal or both.
If scanning is required or photo work is required, have your photos and materials ready to send.
If hosting with OHIO Graphics, access to your registrar. (This is where you purchased your domain name)
Please send all data to be used in the development of your web site at time of order. Any materials shipped for photography work or scanning will be returned upon completion.* *Return shipping will be billed to your account.
QUESTION: What is web hosting?
ANSWER: Web hosting is a means of housing your web pages on the Internet. Much like renting a house. You pay a monthly or annual fee to store your pages and have them accessible world wide.
Ohio Graphics offers hosting on designed web sites only. We provide you with all the online tools you will need to manange and check stats of your web site. For more information see our Hosting Services.
QUESTION: Is there a fee every time I need to change or update my web site?
ANSWER: Once your web site is completed, you will have full access to update and make changes. Your web development comes with an online page editor. You can ADD, EDIT or REMOVE pages as well as upload images as needed.
NO SOFTWARE PURCHASE REQUIRED .. NO ADDITIONAL COSTS
QUESTION: I already have a site and only wish to improve it?
ANSWER: We offer complete redesign of an existing site. We can use your existing text data and apply a new "look and feel" to your web site.
Request your quote today!
QUESTION: How long does it take to complete a web site?
ANSWER: The average web site can be completed in 5 - 15 business days. This time may vary depending on the size of your web site.
You will be given a "start" and "completion" date prior to ordering.
All work is completed within the quoted time frame to allow you to prepare and plan for any additional advertising you may wish to schedule for your web site.
QUESTION: Can I be responsible for changing and updating my own web site after completion?
ANSWER: Yes. Our web sites are designed to be easily updated using a variety of programs and online updating access.
If you are hosted with OHIO Graphics you will have direct access to adding and updating your web pages.
NOTE: Ohio Graphics does not provide support for software or other programs which you may acquire to update your web site with.
QUESTION: Who owns the web site after development?
ANSWER: The web site is yours - you own it 100 percent!
Ohio Graphics reserves the right to display any development (web design, banner, logo or other) in our online Portfolio as desired.